Customer Service
We strive to make your ordering a pleasant and convenient experience by offering a convenient e-commerce internet site. Our customer service department is available Monday through Friday from 9:00am - 5:00pm (Eastern).
Contact Us
- Online: Email our Help Desk
- By Phone: (888) 932-7433
We will respond to all inquiries within 24 hours or within 1 business day.
Account Settings
Order Tracking
Shipping & Processing
Shipping charges are determined by the total value of your order. Standard shipping charges apply to the continental United States. Our carrier for deliveries within the US is USPS. A shipping chart is located below. (We have the right to update and/or change shipping charges at any time). Rush delivery is available at an additional charge. Please be aware that we cannot ship to a P.O. Box address.
Orders that weigh under 16oz. are shipped via United States Postal Service (USPS); all orders from U.S. Military bases and/or APO's will ship via USPS. Please allow 7-14 business days for delivery of these orders.
| Regular Shipping | |
|---|---|
| For orders totaling: | Add: |
| up to $50.00 | $8.50 |
| $50.01 to $100.00 | $9.55 |
| $100.01 to $150.00 | $11.05 |
| $150.01 to $200.00 | $13.15 |
| $200.01 to $300.00 | $15.25 |
| $300.01 to $500.00 | $18.35 |
| $500.01 and over | $23.55 |
Regular -- $8.50 & up
Regular shipping charges apply to the continental U.S. and are determined by the total value of your order. U.S. customers outside of the continental United States please add $10.00. See chart to the right.
Second Day Air -- $15.00
Need your order in a hurry? We offer Second Day Air Service which you will receive within 4 business days upon receipt of your order, not including day of order. Add $15.00 to what would be your regular shipping charge to determine the cost of shipping.
Canadian Surcharge -- $20.00
All orders shipped to Canada require an additional $20.00 surcharge. These orders are shipped through the US Postal Service (USPS).
Delivery Time
We work extremely hard to get your order processed within 3 business days. On average, most orders will be completed and arrive to you within 7-14 business days depending upon your location.
Returns & Exchanges
Wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts that have been personalized with engraving and/or embroidery are nonrefundable. For all other wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts, a refund will be given for the unwanted portion of your order (except for rush fees and shipping & handling). After processing your return, you will receive a receipt of credit within 7-10 business days. If you wish to make an exchange, we will issue the requested changes to your order and process it upon receipt of the returned portion of the order. We charge shipping & handling for exchanged orders being reshipped.
Once an order has reached our distribution center an order cannot be cancelled or modified. If the order is unwanted you will need to ship the order back to us as a return or exchange.
All items must be returned within 30 days of receipt.
Damaged Items
Our staff works hard to ensure that you receive your wedding accessories, wedding favors, bridesmaid gifts or groomsmen gifts safely. We will replace any of your items that arrived and were damaged during shipping. You must notify us immediately (within 5 days) if the item is damaged in shipping. Note all product descriptions and images very closely before check out as we cannot replace items that note specific characteristics of the product that you may not have realized before ordering.
Security
Our Secure Sockets Layer (SSL) security software is the industry standard and among the best available today for securing online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet.
You will not receive e-mail from us (other than customer service e-mail related to a particular order or request of yours) unless you specifically subscribe to our newsletter. If you do subscribe, and later change your mind, you will always be able to choose not to receive e-mail updates from us. We are not in the business of selling customer information to others. To that end, we will not make your name, e-mail address, home address, or any other personal information available to other companies or individuals, unless that company or individual is affiliated with us or acting as an agent to perform functions on our behalf. Examples may include delivering packages, fulfilling orders, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments. and providing customer service. These agents may have access to personal information needed to perform their functions, but may not use it for other purposes.
